gogopinas Privacy Policy

When you register on gogopinas, we collect personal details such as your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification. We also gather account activity data including login timestamps, betting history, deposit and withdrawal records, and device information such as your IP address and browser type. This information is necessary to operate your account, process transactions, and comply with Philippine regulations on online gaming. We may also collect information you voluntarily provide when contacting our support team, such as the nature of your query and any attachments you send. All data collection is limited to what is strictly necessary for the purposes described in this policy.

Your personal data is used primarily to create and manage your account, verify your identity, process deposits and withdrawals, and deliver the gaming services you have signed up for. We also use your data to detect and prevent fraud, money laundering, and other prohibited activities in line with our obligations under Philippine law. With your consent, we may send you promotional communications about new offers, bonuses, and platform updates — you can opt out of these at any time from your account settings. Aggregated and anonymised data may be used internally to improve platform performance, personalise your experience, and develop new features. We do not use your data for any purpose that is incompatible with the reasons stated at the time of collection.

gogopinas does not sell, rent, or trade your personal information to any third party for marketing purposes — full stop. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, all of whom are bound by strict confidentiality agreements. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts when required to do so by applicable Philippine law or a valid legal order. In the event of a business restructuring or acquisition, your data may be transferred to the new entity, and you will be notified in advance. Any third party that receives your data is required to handle it with the same level of care and security that we apply ourselves.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and regulations, including anti-money laundering and gaming compliance obligations in the Philippines. Transaction records and identity verification documents are typically kept for a minimum of five years following account closure to satisfy regulatory requirements. Data that is no longer needed for any legal or operational purpose is securely deleted or anonymised in accordance with our internal data lifecycle policy. If you request account closure, we will begin the retention countdown from the date your account is formally closed. You may contact our support team at any time to ask about the specific retention period that applies to your data.

We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security) protocols, and sensitive account information is stored using strong encryption at rest. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff who handle player data are trained in data protection best practices. We conduct regular security audits and vulnerability assessments to identify and address potential risks before they can affect our players. While no system can guarantee absolute security, we are committed to maintaining the highest practical standards to keep your information safe.

As a player based in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask for your data to be deleted where there is no legal obligation for us to retain it. You also have the right to object to certain types of processing, withdraw consent for marketing communications at any time, and request a copy of your data in a portable format. To exercise any of these rights, please reach out to our support team with your account details and a clear description of your request. We will respond within a reasonable timeframe and in accordance with the requirements of the Philippine Data Privacy Act of 2012. We will never penalise you for exercising your data rights.